Frequently Asked Questions
88Graph is a method of artistic expression utilizing a mixed printmaking technique originally developed by EDITION88 studio. The main techniques utilized include giclée, silkscreen, UV printing, foil stamping, embossing, etc., as well as hand painting and hand spraying by EDITION88's artisans, and we pursue highly original expression by combining these multiple techniques.
・Please check the product information on each product page. For some products, customers can choose ‘with’ or ‘without frames'.
・Currently, we do not offer the option of framing art prints that are sold unframed.
We accept credit cards and PAYPAL only.
They are sandwiched between flat, sturdy boards, and then tightly packaged in corrugated plastic and cardboard. We do not send art prints rolled up and in tubes.
Please check the estimated shipping date on the information page. Please also note that many of our products are handmade. After receiving your order, please allow a certain amount of time for delivery. For international shipments, items are usually delivered to North America, EU, and Asia within 7-10 days after shipment.
We use DHL as our international carrier for safe and fast delivery. For shipments within Japan, we use Yamato Transport. Other shipping companies cannot be selected.
・Products are shipped from Japan. Please note that international shipping charges vary depending on the dimensions weight and country of destination.
・Shipping charges are calculated at checkout, so please check the amount carefully before placing your order.
・Please be sure to check "Shipping Policy and Customs Fee" before placing your order.
Because our products are shipped from Japan, taxes and customs fees may apply in the destination country. These fees are the responsibility of the customer. EDITION88 DOES NOT collect those fees directly and therefore those are not included in the total amount of your order. For more details, please see"Shipping Policy and Customs Fee".
We ship worldwide, including Asia, North America, Europe, and Oceania, when ordered through our website. Please note that we do not ship to some areas.
・Once we have confirmed the item and has been received by the customer, it can be cancelled only within 14 days and only under certain conditions. However, shipping charges for the purchase will not be refunded. Also, shipping costs for returns are the responsibility of the customer. International shipping is generally more expensive, so please place your order after careful consideration.
・Please see “Return Policy” for more details.
・Discounted items are not subject to cancellation.
If you wish to return an item, please read the "Return Policy" in advance and contact us at "firstname.lastname@example.org" within 14 days after receiving the item.
Please contact us at "email@example.com" within 14 days after receiving your order. Please send us an email with your order number, a brief description, and a photo of the item(s) you received so that we can verify the situation.